Our Retail & Sales Coaching programs are available all over the world, including Latin America, Asia, North America and the Middle East
A PRACTICAL AND INTERACTIVE METHODOLOGY ADAPTATED TO OUR CLIENTS´ CULTURE
6 PILLARS OF THE CAPKELENN METHOD THAT GENERATE POWERFUL CONVERSATIONS, EXTRAORDINARY RESULTS AND EMOTIONALLY INTELLIGENT LEADERS
Every business performs better when we elevate the employee experience and customer experience as one. We believe in building for the long term, by spreading internal coaching culture at all levels to develop a deeply rewarding work environment.
This then builds into a transformative customer experience and an outstanding performance and results. Put simply, happier workers make better workers.
Sales coaching needs sales experts. We are sales and retail experts who are also certified coaches. We blend decades of industry experience with our empathy- ntred, co-developed approach.
One that we follow to coach clients to develop empowering conversations at every level. We meticulously plot a client journey that leads people towards becoming emotionally intelligent leaders. And we can take every step of that journey together with confidence, because we lived it before we coached it.
We focus on results. And we achieve those results following our proven, trusted methodology – to the letter, yet co-developed. We’ve spent years refining our ways of working, so we’re confident our method delivers the OKRs, KPIs and performance demanded by sales-driven businesses.
That’s our destination. And we get there reconciling people with math when needed, leveraging genuine adoption of digital tools available, embracing the journey, believing in the individual and collective intelligence of the people we train to create ‘wow’ outcomes through our proven best practices.
We empower every individual to find the full force of their potential. Together, we train and coach every individual to consistently shape and develop their awareness, to deepen their teamwork and to grow into inspiring and emotionally intelligent leaders.
This is how we build better leaders at all organizational levels; by nurturing the quality of presence in every conversation, building each conversation into a powerful coaching tool and stimulating leaders to venture out their comfort zone, alongside their team members to unleash creativity, talent and potential.
We coach people to have better conversations, at all organisational levels and with their customers. Because every conversation is a moment between two humans. Whatever the outcome, the experience should always be productive, fulfilling and enriching.
This is how we rekindle the sparkle in the eyes, the joy of human connection that transcends the transactional, creating a better place to work. One conversation at a time, creating a better world.
Everyone we work with is an individual. So, our training and coaching is designed to empower each individual and therefore every team, helping them develop in a way unique to them.
We get to know the people we shape a proper environment for them to thrive professionally and personally, by learning leader-coach skills and values and being able to transmit these further to their own teams, and by leveraging the fun theory and gamification. Ensuring people remain engaged and fulfilled in and out of work, helps keep people in business.
GO ONE STEP FURTHER, DISCOVER OUR BOOKS
Retail Coaching
Increase motivation and sales effectiveness in store! In the age of digital commerce, our salespeople must offer a 360º customer experience by being able to detect the needs of the person in front of them in order to be able to make the best recommendation. To do this, they need managers who know how to unleash and develop their potential and make them feel proud of their sales. FIND OUT MORE
The connected salesperson, how to recover the bakery's smile in digital age
The boundary between the real world and the digital universe has disappeared! On the contrary, as professionals in the sector, we need to know perfectly what our distinctive value is. Selling in person allows for a personalized and personified experience where the quality of the salesperson /customer relationship becomes the essential. FIND OUT MORE
SUCCESS STORIES
WHY OUR CUSTOMERS TRUST US
33.000 sessions
individual coaching delivered11.000 professionals certified with the CapKelenn Method
30 B2B and B2C sectors
132 customers
95 NPS recommendation rate
9,4/10 level of satisfaction of our students
15 years of experience
26 internationally accredited coaches
12 languages
2 books in 8 editions and 3 languages
How can we help you?
Contact us by filling out this form and we will reply to you in less than 48 hours.
We design a personalized plan for the needs of your organization!