In retail and hospitality, the most challenging variable to achieve the objectives is people. This resource is the most valuable and also the most unpredictable that any company has. Our purpose through Retail Coaching is to reinforce the potential of retail managers towards their teams.

We develop leadership skills, talent management and soft skills of executives and managers through different training and coaching methods that achieve fast, visible and sustainable results over time.

A professional coach masters competences that allow him to deliver a unique training experience, because:

• He is a specialist in establishing a relationship context based on trust and exchange..
• He masters active listening and empathetic listening to lean on what has been said and thus co-develop adapted learning experiences.
• He knows how to calibrate, synchronize and modulate the learning rhythm according to the participants.
• He causes awareness and action; if one of the 2 is missing, no transformation is possible.
• He identifies the limiting points of each participant.
• He gives feedback for excellence.
• He accompanies growth, without limits.

For this reason, all CapKelenn Retail Coaching trainers are certified Coaches Coaching CapKelenn son Coaches certificados, in addition to having experience in commerce and hospitality.