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MANAGEMENT TRAINING

CapKelenn offers more than 50 trainings from 30-minute Pills to 3-month programs, in digital (E-Pills or video calls) or in person.

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COMMERCIAL SALES TRAINING

CapKelenn offers its prestigious 24-hours certifications for sale, and also courses from 4 to 16 hours, online or face-to-face, but always based on real training, with practices, role play, recordings, feedback.

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COACHING

In addition to certifying managers as Coaches, with the Retail Coaching certification (with the ACSTH seal), CapKelenn provides Coaching to managers and middle managers, individual and team.

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CONFERENCES – WEBINARS

Motivate, impact, make people aware, perhaps excite, in less than 1 hour. More than 200 conferences and webinars taught in 3 languages with WOW effect.

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RETAIL COACHING

 

n retail and hospitality, the most challenging variable to achieve the objectives is people. This resource is the most valuable and also the most unpredictable that any company has. Our purpose through Retail Coaching is to reinforce the potential of retail managers towards their teams.

 

Desarrollamos las competencias de liderazgo, de la gestión del talento y los soft skills de los directivos y managers a través diferentes métodos de formación y coaching que logran resultados rápidos, visibles y sostenibles en el tiempo.

 

WE ACHIEVE RESULTS

 

RAPID

VISIBLE

SUSTAINABLE

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WE ARE PROFESSIONAL COACHES


A COACH CERTIFICADO masters competences that allow him to deliver a unique training experience, because:

  • He is a specialist in establishing a relationship context based on trust and exchange..
  • He masters active listening and empathetic listening to lean on what has been said and thus co-develop adapted learning experiences.
  • He knows how to calibrate, synchronize and modulate the learning rhythm according to the participants.
  • He causes awareness and action; if one of the 2 is missing, no transformation is possible.
  • He identifies the limiting points of each participant.
  • He gives feedback for excellence.
  • He accompanies growth, without limits.

 

For this reason, all CapKelenn Retail Coaching trainers are certified Coaches Coaching CapKelenn son Coaches certificados, in addition to having experience in commerce and hospitality.

 

 

 

OUR RETAIL COACHING AND SALES BOOKS

THE PHILOSOPHY BEHIND CAPKELENN’S METHOD

THE CONNECTED SALESPERSON

The phygital store (physical store with digital apps), social networks, omnichannel Retail, open up tremendous opportunities and rise some challenges. Teams in Retail must adapt so that the connected salesperson is not only connected to his tablet but also to his client. During the client’s omnichannel journey, this salesperson must become the ambassador of the brand. In a dematerialized world, the salesperson IS the brand. This implies a work of empowerment and alignment of the teams, and management by values. This book, published in 2018, sums up the wonderful in-store experience that has taken place, during years, thanks to Retail Coaching.

RETAIL COACHING

This book laid the foundations of Retail Coaching, combining professional coaching and NLP with commercial and financial efficiency. Its common thread is a conviction: “Selling is a supreme art”. Following its various editions, this book has become mandatory reading in many Retail chains.

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MADRID, LONDON, PARIS, NEW YORK, MEXICO, BRUSSELS, GENEVA, LISBON,
BARCELONA, VANNES, LIMA, MOSCOW, BELGRADE.
WE WORK IN 14 LANGUAGES CAPKELENN'S VISION: BECOME THE WORLD'S LEADER IN RETAIL COACHING BY 2020.