Retail Coaching

Retail Coaching

We facilitate an empowered and engaged employee experience, to, from there, offer a consumer experience in store, unique and wow, always.

What does it involve?

Our Retail Coaching certification brings the style and method of professional coaching to the world of Retail, stores and hospitality.

With the Retail Coaching certification, through our own innovative and unique method, we turn managers into leader-coaches, Retail-coaches. The tools and the method conveyed achieve fast, visible and sustainable results, boosting commercial efficiency (conversion, UPT, average ticket) and achieving much better NPS with customers and eNPS with employees.

Objectives

CapKelenn’s main objective is to achieve extraordinary results, both qualitative and quantitative, both professionally and personally.

Ensuring that managers deliver effective in-store sales coaching sessions to their employees

Knowing how to “say the right things”, even in difficult situations

Simplify KPIs to identify opportunity reserves as levers.

“Retail is detail”, coaching behavioral details of the sales ceremony

Dignify the profession of store salesperson, generating pride

Relying on Fun theory to encourage sales, with gamification

Apply the Coach style even in briefings and team meetings.

Retail Coaching For Who?

Do you belong to the Retail World? Do you want to innovate, improve your sales, work environment, the organization of your teams, develop talent and bet on the most valuable intangible asset: Human Capital? This is the program for you.

The Retail Coaching certification is aimed at managers at all levels of the company who lead teams, ranging from Store managers to area managers, regional managers, retail Directors, CEO and senior management.

For companies with their own stores or franchises, for department stores, for family business, chambers of commerce and trade associations, among others.

All Capkelenn coaches are officially certified coaches through international institutional bodies. They have years of experience in the retail sector and work in local languages. Our trainings can be delivered face-to-face or by video-conference.

These trainings can be financed by FUNDAE. What are you waiting for? Contact us now and find out how to obtain this financial support and learn more about our program.

WHAT WILL YOU GAIN WITH OUR RETAIL COACHING METHOD?

Training and empowerment

Development of communication skills

Implementation of leadership style

Instilling commitment in your teams

Establishing a sales culture

Better sales

Improvement of active listening skills

Deepening the concept of “excellence”

Discovering the talent of your employees

Improve the quality of customer service

Practical application of new competencies

Reduced turnover

Testimonials and experiences

What do the certified professionals say?

” We are grateful to the CapKelenn team for all their support, professionalism, versatility, delivery that broke the ground and brought the method through an on-line screen. Big thanks for your dedication and professionalism in this process!!!!!. Exceptional!!!!!”

Andrea Tovar , Training Director Cencosud colombia (Retail chains Jumbo, easy, Metro, Spid)

“At CapKelenn, you provide formidable efficiency, unfailing flexibility, high quality listening, availability for your clients and your coachees. the collaboration with CapKelenn is of exceptional quality !

Hélène Saladin, Retail Training Manager SMCP : Sandro, Maje, Claudie Pierlot, Fursac

“Millions of thank yous for inviting me to the Retail Coaching Certification. It has been an amazing opportunity and investment. Every
manager in the company should be here so we can be the best versions of ourselves.”

Anonymous, Louis Vuitton

“I’m really grateful for the opportunity to participate in this Retail Coaching Certification. I think it’s amazing that a company truly invests in the growth of its employees.”

Anonymous, Louis Vuitton

“That’s exactly the kind of training that is so powerful because it is created specifically for us and our position as store managers. So, keep going!”

Anonymous, Louis Vuitton