Pandora

Pandora chose CapKelenn for three reasons: a partner that truly understood the retail environment and could tailor the content to the reality of its stores; an international partner capable of training five trainers from three countries by combining a joint session in Spanish with individual coaching in each participant’s native language; and the highest possible standard, backed by ICF accreditation.

Why CapKelenn?

  • International reach — trainers from the Western Europe zone (France, Spain and Portugal) certified together in one common language, with individual coaching session in each participant’s own language
  • ICF standard — ICF accreditation, a decisive factor in choosing the partner
  • Results on real KPIs — visible improvement on retail indicators such as UPT (units per transaction)
  • Retail expertise — High knowledge of the retail environment and content adapted to its reality

Results: very high engagement throughout the training, rapid application of the tools during store visits, and above all a deep shift — moving from a training-focused approach to a genuine coaching mindset that helps leaders grow and embed results over time.

“We moved from a very training-focused approach to a true coaching mindset, which helps our leaders grow their capabilities and drive sustainable results over time.”

— Virginie Rochard, Sales Training Manager Western Europe, Pandora (video testimonial)

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