Traffic doesn’t depend on me
“Traffic doesn’t depend on me!” – A common phrase in retail, but what about what you can control? I am the Co-founder of CapKelenn, and in this blog, we analyze how to optimize your business growth through key KPIs: from conversion rate to annual margin.
Our 10 Levers for Sales Excellence in 2026
Discover the 10 Sales Coaching beliefs that drive profitability: from the power of AI to the 8C methodology.
Coaching: How to handle unexpected situations in training sessions
From language barriers to critical logistics: 5 real-life training cases. Share your experience and let’s connect with professionals.
A path of leadership, resilience and inspiration
Pierre Tarance: a lesson in leadership and resilience at the Grand Trail. 100 runners united to create a world where everyone wants to belong.
Coaching and Retail
Discover how professional coaching can transform retail networks. Watch the replay of our Procos webinar.
Has AI killed professional coaching?
While ChatGPT can ask powerful questions, true coaching thrives on human connection: empathy, emotional resonance, and authentic dialogue.
Deloitte’s Global Powers of Retailing 2025 Report
The Global Powers of Retailing 2025 report by Deloitte reveals impactful trends that are transforming our industry.
ATTENTION vs ATTENTIONS: The Subtle Art of Loyalty, in Retail and in B2B Sales
There’s a quiet shift that transforms the entire customer experience: ATTENTION is not the same as ATTENTIONS.
The 42 P of Success in Marathon and Management
After running 5 marathons (PB: 2h57), I realized: Leading a team is a lot like long-distance running
Empowering Call Centers Through Retail Coaching
In the dynamic environment of call centers and digital service centers, where customer advisors primarily interact through voice
