At Sephora, CapKelenn designed a training and coaching program centered on Flagship store directors, with direct support for teams on the sales floor and plenary keynote sessions at the brand’s annual convention.
- A new vision — a different approach to team coaching in-store
- Flagship training — a program specifically for flagship store directors
- In-store coaching — direct support for teams on the sales floor
- Motivational keynote — delivered at the brand’s annual convention
“Our relationship with CapKelenn gave us a new vision, a new way of approaching team coaching through leadership training closely tailored to our stores’ reality, which let our managers see concretely how to handle the people-management challenges they face every day.”
— Erika Mongrut, Training Director, Sephora Spain
