The Global Powers of Retailing 2025 report by Deloitte reveals impactful trends that are transforming our industry.
- 7 US Retailers in Top10
- The 2 only European are German: Lidl and Aldi.
- Walmart still 2,5 x the second player.
In the Top 250 , they opérate in avg in 13 countries. How do you spread a corporate culture through countries and continents , operational excellence, processes, efficiently?
According to Nvidia, Nearly 98% of retailers plan to invest in Generative AI within 18 months, with many already seeing reduced costs and increased revenue. Retailers are also bringing AI into physical stores to enhance customer experience and stay competitive.
“Generative IA can create entirely new product recommendations by predicting a customer’s preference and behaviours”.
- Smart Client Advisors should ask open question to enrich those recommendation and literally enhance those client’s listening.
Geographic analysis : out of Top250, the Geographic split is :
- North America : 49,2%
- Europe : 33,6%
- Asia Pacific : 13,8%
- Latin America : 2,3%
- Africa / Middle east: 1,1%
I’m surprised Latin America remains marginal in global Retail, besides several success stories. And Liverpool reporting double digit revenue growth in FY2023.
Once again luxury Retailers (Hermes , LVMH and Kering) signicantly boosted the region’s performance maintaining double.digit net profit in FY2023.
The report covers a lot IA and techology, of course, but no mention to People and sales excellence; we can read “experience” but there is yet no awareness of the elasticity of sales with engaged and loyal sales employees. Major opportunity for coaches and trainers !
Explore the full report: https://lnkd.in/dsNpKa5m
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info@capkelenn.com
Benoit Mahé – Co-founder of CapKelenn
