Coaching: How to handle unexpected situations in training sessions
5 tricky TRAINING Challenges — What Would You Do?
In the last two weeks, I’ve faced 5 interesting situations while managing training sessions at CapKelenn | Sales & Retail Coaching.
Each one reminded me that being a Trainer-Coach is never routine — it’s about adapting, listening, and keeping our smile!
Before I share my own answers on those 5 situations…
I’d love to hear your thoughts and experiences!
Here are the 5 real-life cases:
- One participant in a training program delivered in English doesn’t speak English… at all. Yet, he’s a key figure for the group’s success.
- One participant in another company has to miss the 1st of 3 Cycles due to a medical emergency involving his wife — but he’s willing to connect from the hospital while waiting.
- As we prepare the classroom, my trainer-coach colleague neatly arranges the folders and pens… but I realize the logo on the pen faces down. Just a detail?
- A client books a large Airbnb house to host a 4-day training — but there’s no space for the trainers!
- A Retail professional we trained 7 years ago spontaneously recommends our Sales Program to a growing company’s CEO.
Now he’s asking for a commission… even though no referral agreement was ever set.
How would you handle each of these 5 situations?
Your perspective matters — let’s learn from each other!
Trainers, sales, and retail professionals from 🇫🇷 France and 🇪🇸 Spain, and over the world, your insights are especially welcome!
