OUR CLIENTS TELL US

Our managers should today lead the transition to a new, more omnichannel business model. We are afraid that our management team does not know how to drive this change, which requires leadership. We are afraid of the future.

VIEW

Can you imagine that those same managers, regardless of their age and management style, can take a leap, reach their teams and be the leaders towards a new, more omnichannel, more professionalized, even more humane retail environment?

SOLUTION

We have more than 30 Coaching and Management programs that certify the development of coaching and leadership skills, soft skills. And we unite them creating 100% unforgettable training solutions by Zoom, in person or autonomy adapted to each challenge. We generate enthusiasm and improvement.

E-LEARNING PILLS

30-minute to 2-hour e-learning pills (asynchronous)

Coaching applied to Retail

Full Digital +INFO

How to give feedback in Retail

Full Digital +INFO

The Briefing of the Store Manager and the Area Manager

Full Digital +INFO

Sales feedback and self-evaluation

Full Digital +INFO

Gamification: the 12 Retail Games that succeed in stores

Full Digital +INFO

The important and urgent thing in Retail – Time management

Full Digital +INFO

Make team; the pineapple philosophy of CapKelenn

Full Digital +INFO

100% live training by Video Call or Face-to-face (synchronous)

How to motivate your teams remotely?

LIVE +INFO

Manager – coach

LIVE +INFO

The 4 rituals of Coaching in Retail

LIVE +INFO

Talent management IDP: Individual Development Plan

LIVE +INFO

Effective on-boarding in Retail

LIVE +INFO

The Retail employee experience

LIVE +INFO

Gamification

LIVE +INFO

MBTI: Manage personalities in Retail (Myers-Briggs Type Indicators)

LIVE +INFO

KPIs: basis of in-store coaching

LIVE +INFO

The visit to the store: how to professionalize it

LIVE +INFO

How to upgrade to Manager or supervisor … and not die trying

LIVE +INFO

Time Management: Important vs. Urgent

LIVE +INFO

The progressive discipline in Retail

LIVE +INFO

Conflict management/Restoring a damaged relationship

LIVE +INFO

Public Speaking/Oratory Techniques, with NLP

LIVE +INFO

High performance team management

LIVE +INFO

How to give effective feedback and sales feedback

LIVE +INFO

Management by values

LIVE +INFO

Leadership models: the transformational leader and the 7 types of leadership

LIVE +INFO

The team leader in the world VUCA-H

LIVE +INFO

ZIDANE: Coaching your team as Zidane in 22 keys

LIVE +INFO

Action coordination management

LIVE +INFO

Mindfulness

LIVE +INFO

DISC/Insights: 4 colors to better communicate

LIVE +INFO

PROGRAMS AND CERTIFICATIONS

Complete programs with virtual classes, individual coaching sessions, commitments to apply and tests to overcome.

Retail Coaching LEVEL 1 Certification (ACSTH by ICF)por ICF

60h. +INFO

Retail Coaching LEVEL 1 Certification ONLINE

60h. +INFO

Retail Coaching LEVEL 2 Certification

60h. +INFO

FRANCHISE Management Coach Certification

60h. +INFO

FAMILY COMMERCE: professionalization and reinvigoration

60h. +INFO

CAPKELENN METHODOLOGY IN RETAIL COACHING

 

Thanks to our Online Management Training you will acquire management skills focused on the management of retail teams; which are essential to bring your teams to their full potential. As well as tools and techniques applicable on a daily basis, to guarantee excellent results.

 

The training is based on the basis of Retail Management and helps Managers to develop new skills. Both collective and individual, to help you guide your teams to success.

 

We will learn to manage communication with teams in the most optimal way, which is much more effective, establishing an entertaining and dynamic style for meetings that helps your teams understand the values and mission of the company, to create a strong and united future.

 

 

WE WORK IN 14 LANGUAGES

MADRID, LONDON, PARIS, NEW YORK, MEXICO, BRUSSELS, GENEVA, LISBON,
BARCELONA, VANNES, LIMA, MOSCOW, BELGRADE.
WE WORK IN 14 LANGUAGES CAPKELENN'S VISION: BECOME THE WORLD'S LEADER IN RETAIL COACHING BY 2020.

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