{"id":5075,"date":"2022-07-19T07:27:14","date_gmt":"2022-07-19T07:27:14","guid":{"rendered":"https:\/\/www.capkelenn.com\/blog-fr\/information\/les-42ps-du-succes\/"},"modified":"2024-04-09T14:57:43","modified_gmt":"2024-04-09T14:57:43","slug":"les-42ps-du-succes","status":"publish","type":"post","link":"https:\/\/www.capkelenn.com\/fr\/blog-fr\/poste\/les-42ps-du-succes\/","title":{"rendered":"LES 42PS DU SUCC\u00c8S"},"content":{"rendered":"<p>[vc_row full_width=\u00a0\u00bbstretch_row_content_no_spaces\u00a0\u00bb el_class=\u00a0\u00bbcabecera-post-blog\u00a0\u00bb][vc_column][vc_single_image source=\u00a0\u00bbfeatured_image\u00a0\u00bb img_size=\u00a0\u00bbfull\u00a0\u00bb alignment=\u00a0\u00bbcenter\u00a0\u00bb][vc_custom_heading source=\u00a0\u00bbpost_title\u00a0\u00bb font_container=\u00a0\u00bbtag:h1|text_align:left\u00a0\u00bb use_theme_fonts=\u00a0\u00bbyes\u00a0\u00bb el_class=\u00a0\u00bbcolor-blanco\u00a0\u00bb][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"ult-spacer spacer-6a89f9c0b36b5\" data-id=\"6a89f9c0b36b5\" data-height=\"30\" data-height-mobile=\"30\" data-height-tab=\"30\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[\/vc_column][\/vc_row][vc_row gap=\u00a0\u00bb35&Prime;][vc_column][vc_column_text]Si vous nous suivez depuis quelque temps, vous saurez que notre CEO, Benoit Mah\u00e9, es fan de running. Il a couru plusieurs marathons, et cette exp\u00e9rience l\u2019a inspir\u00e9 pour l\u2019\u00e9criture du dernier chapitre de son livre \u00ab\u00a0<strong><a href=\"https:\/\/www.amazon.fr\/vendeur-connect%C3%A9-Benoit-Mahe\/dp\/2840019418\/ref=sr_1_1?s=english-books&amp;ie=UTF8&amp;qid=1530257622&amp;sr=8-1&amp;keywords=le+vendeur+connect%C3%A9\" target=\"_blank\" rel=\"noopener\">Le vendeur connect\u00e9<\/a>\u00a0<\/strong>\u00bb (Editions Maxima)\u00a0:\u00a0<em>Les 42P du succ\u00e8s en retail et en marathon<\/em>.<\/p>\n<p>En effet, le retail et le marathon ont plusieurs points communs\u00a0: tous 2 demandent de l\u2019effort, de l\u2019investissement, et une volont\u00e9 de se surpasser. Souhaitez-vous connaitre quelques uns des 42Ps du succ\u00e8s, que vous pourrez appliquer tant si vous \u00eates coureur que si vous travaillez en magasin (ou les 2)\u00a0?<\/p>\n<ul>\n<li><strong>Potentiel<\/strong><em>\u00a0:\u00a0<\/em>que vous soyez coureur, vendeur ou manager : que se passerait-il si vous vous rendez compte que avez exprim\u00e9 \u00e0 date 50% de votre potentiel ? Le coaching et l\u2019\u00e9criture permettent ce double processus intellectuel: la prise de conscience, puis la prise d\u2019actions.\u00a0<strong>\u00cates-vous pr\u00eat \u00e0 d\u00e9velopper votre Potentiel<\/strong>\u00a0?<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Professeur\u00a0<\/strong>: il est pratiquement impossible de terminer un marathon seul dans de bonnes conditions, sans avoir eu le soutien d\u2019un entraineur, d\u2019un professeur qui a indiqu\u00e9 le chemin \u00e0 suivre. En retail, c\u2019est la m\u00eame chose\u00a0: si vous voulez que vos \u00e9quipes d\u00e9veloppent tout leur potentiel, vous disposez de 3 postures diff\u00e9rentes\u00a0: manager, coach et professeur. Personne mieux que le responsable direct ne saura mieux transmettre ses connaissances des produits et des process \u00e0 ses \u00e9quipes.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Pratiquer<\/strong>\u00a0: Imaginez-vous vous lever en jour et annoncer \u00ab\u00a0Aujourd\u2019hui, je vais courir 42 kilom\u00e8tres\u00a0\u00bb, sans avoir jamais couru auparavant\u00a0? Imaginez-vous terminer un marathon sans vous \u00eatre entrain\u00e9 jour apr\u00e8s jour, avoir fait des parcours plus courts, avoir acquis les automatismes n\u00e9cessaires\u00a0? La cl\u00e9 du succ\u00e8s est\u00a0: Pratiquer, Pratiquer, Pratiquer. Organisez des roles-plays, simulez des situations difficiles (client m\u00e9content, produit temporairement hors stock, \u2026) et pratiquez. Une bonne vente ne s\u2019improvise pas.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Personnes<\/strong>\u00a0: le marathon comme le commerce est un environnement de personnes : celles qui vous entourent, qui courent avec vous, qui vous encouragent dans la rue, que vous aidez. Chacune d\u2019elle vous accompagne lors de la course, et chacune est unique. Le commerce implique la reconnaissance de l\u2019authenticit\u00e9 de la personne, et donc la proximit\u00e9 avec cette personne.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Parole\u00a0<\/strong>: Chaque projet (et le marathon en est un!) doit \u00eatre accompagn\u00e9 d\u2019un objectif, qui doit \u00eatre exprim\u00e9 clairement\u00a0: \u00ab\u00a0<em>Je veux terminer, et si possible, en moins de 3h30<\/em>\u00bb. Verbaliser cet objectif aide \u00e0 le concr\u00e9tiser, et repr\u00e9sente en soi un pas vers le succ\u00e8s. Trop souvent en retail, les managers ne sont pas capables de verbaliser les objectifs d\u2019une fa\u00e7on qui permettent aux employ\u00e9s de les assimiler, et surtout, de les consid\u00e9rer comme propres, y donc d\u2019avoir la volont\u00e9 de les atteindre. Si, gr\u00e2ce au coaching, nous permettons que ce soit l\u2019employ\u00e9 lui-m\u00eame qui fixe ses objectifs, les verbalise, les \u00e9crit, alors nous nous orienterons vers un posture de \u00ab\u00a0manager-coach\u00a0\u00bb, \u2026 et, chez CapKelenn, nous avons pu constater que, dans ce cas, les r\u00e9sultats sont potentiellement extraordinaires.<\/li>\n<\/ul>\n<p>Si vous d\u00e9sirez connaitre les 37 autres Ps du succ\u00e8s, d\u00e9couvrez les dans \u00ab<strong>\u00a0<a href=\"https:\/\/www.amazon.fr\/vendeur-connect%C3%A9-Benoit-Mahe\/dp\/2840019418\/ref=sr_1_1?s=english-books&amp;ie=UTF8&amp;qid=1530257622&amp;sr=8-1&amp;keywords=le+vendeur+connect%C3%A9\" target=\"_blank\" rel=\"noopener\">Le vendeur connect\u00e9<\/a><\/strong>\u00a0\u00bb (<a href=\"https:\/\/www.maxima.fr\/\" target=\"_blank\" rel=\"noopener\"><strong>Editions Maxima<\/strong><\/a>). Et n\u2019h\u00e9sitez pas \u00e0 nous dire quel \u00ab\u00a0P\u00a0\u00bb est le plus important pour vous, et comment vous le mettez en pratique avec vos \u00e9quipes.<\/p>\n<p>&nbsp;<\/p>\n<p><strong><i>CapKelenn dans le retail de luxe<\/i><\/strong><\/p>\n<p><i>CapKelenn d\u00e9livre la premi\u00e8re certification mondiale en Retail Coaching, certifiant que les managers du Retail deviennent de v\u00e9ritables coachs pour leurs \u00e9quipes an magasin, facilitant la transition vers un savoir-faire clienteling supr\u00eame. CapKelenn d\u00e9livre la certification en 12 langues sur les 5 continents. CapKelenn acc\u00e9l\u00e8re le changement, gr\u00e2ce aux personnes, avec des r\u00e9sultats rapides, visibles et durables, contribuant \u00e0 fertiliser une exp\u00e9rience client m\u00e9morable et personnalis\u00e9e.<\/i><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<div class=\"addtoany_shortcode\"><div class=\"a2a_kit a2a_kit_size_32 addtoany_list\" data-a2a-url=\"https:\/\/www.capkelenn.com\/fr\/blog-fr\/poste\/les-42ps-du-succes\/\" data-a2a-title=\"LES 42PS DU SUCC\u00c8S\"><a class=\"a2a_dd addtoany_no_icon addtoany_share_save addtoany_share\" href=\"https:\/\/www.addtoany.com\/share\">Partager des nouvelles<\/a><\/div><\/div>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>En effet, le retail et le marathon ont plusieurs points communs : tous 2 demandent de l\u2019effort, de l\u2019investissement, et une volont\u00e9 de se surpasser.<\/p>\n","protected":false},"author":2,"featured_media":5072,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[40],"tags":[],"class_list":["post-5075","post","type-post","status-publish","format-standard","hentry","category-poste"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.7 - 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