{"id":6208,"date":"2026-09-08T12:53:12","date_gmt":"2026-09-08T10:53:12","guid":{"rendered":"https:\/\/www.capkelenn.com\/casos-exito\/castilla-termal\/"},"modified":"2026-09-15T09:47:02","modified_gmt":"2026-09-15T07:47:02","slug":"castilla-termal","status":"publish","type":"casos-exito","link":"https:\/\/www.capkelenn.com\/fr\/success-story\/castilla-termal\/","title":{"rendered":"Castilla Termal"},"content":{"rendered":"<p>Castilla Termal est un groupe h\u00f4telier espagnol d\u2019\u00e9tablissements thermaux 4 et 5 \u00e9toiles, install\u00e9s dans des b\u00e2timents historiques r\u00e9habilit\u00e9s.<\/p>\n<ul>\n<li><strong>Une exp\u00e9rience propre \u00e0 chaque h\u00f4tel \u2014 <\/strong>chaque h\u00f4tel-baln\u00e9aire 5 \u00e9toiles du groupe garde son style, au sein d\u2019une m\u00eame politique de marque<\/li>\n<li><strong>Du service au r\u00e9cit \u2014 <\/strong>apprendre \u00e0 raconter des histoires et \u00e0 cr\u00e9er des exp\u00e9riences, pas seulement \u00e0 r\u00e9pondre aux besoins<\/li>\n<li><strong>Recommandation unanime \u2014 <\/strong>toute l\u2019\u00e9quipe ressort \u00ab enchant\u00e9e \u00bb et recommande la formation \u00e0 100 %<\/li>\n<\/ul>\n<p>Chez Castilla Termal, le d\u00e9fi n\u2019\u00e9tait pas d\u2019enseigner l\u2019h\u00f4tellerie : il s\u2019agissait d\u2019aider une \u00e9quipe d\u00e9j\u00e0 experte \u00e0 r\u00e9v\u00e9ler son propre potentiel, pour transformer chaque s\u00e9jour en une exp\u00e9rience unique et incomparable, tout en laissant \u00e0 chaque h\u00f4tel et \u00e0 chaque baln\u00e9aire la libert\u00e9 de garder son style au sein d\u2019une m\u00eame politique de marque.<\/p>\n<p><em>\u201cCela a \u00e9t\u00e9 une exp\u00e9rience unique. Nous avons \u00e9norm\u00e9ment appris, et tout le groupe en est ressorti enchant\u00e9, en prenant conscience du potentiel que nous avons pour r\u00e9pondre aux besoins de nos clients, raconter des histoires et cr\u00e9er des exp\u00e9riences uniques et incomparables. Je recommande cette formation \u00e0 100 %.\u201d<\/em><\/p>\n<p>\u2014 Miriam Herrero, Directrice des r\u00e9servations, Castilla Termal<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Chez Castilla Termal, le d\u00e9fi n\u2019\u00e9tait pas d\u2019enseigner les m\u00e9tiers de l\u2019h\u00f4tellerie, mais d\u2019aider une \u00e9quipe d\u00e9j\u00e0 exp\u00e9riment\u00e9e \u00e0 r\u00e9v\u00e9ler tout son potentiel : transformer chaque s\u00e9jour en une exp\u00e9rience unique et incomparable, tout en laissant \u00e0 chaque h\u00f4tel et \u00e9tablissement thermal la libert\u00e9 de pr\u00e9server son propre style dans le cadre d\u2019une politique de marque commune.<\/p>\n","protected":false},"featured_media":0,"menu_order":40,"template":"","categoria-casos-de-exito":[61],"class_list":["post-6208","casos-exito","type-casos-exito","status-publish","hentry","categoria-casos-de-exito-food-retail-hospitality"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - 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