{"id":6202,"date":"2026-09-08T12:39:38","date_gmt":"2026-09-08T10:39:38","guid":{"rendered":"https:\/\/www.capkelenn.com\/casos-exito\/mcdonalds-hospital-la-paz\/"},"modified":"2026-09-14T19:30:27","modified_gmt":"2026-09-14T17:30:27","slug":"mcdonalds-hospital-la-paz","status":"publish","type":"casos-exito","link":"https:\/\/www.capkelenn.com\/fr\/success-story\/mcdonalds-hospital-la-paz\/","title":{"rendered":"McDonald\u2019s"},"content":{"rendered":"<ul>\n<li><strong>Certification \u00e0 tous les niveaux \u2014 <\/strong>Consultants Op\u00e9rationnels de McOpCo et Direction des Op\u00e9rations, g\u00e9rants et sous-g\u00e9rants des restaurants les plus importants, dont celui de l&rsquo;H\u00f4pital La Paz<\/li>\n<li><strong>+16 points sur VOICE (amabilit\u00e9) \u2014 <\/strong>de 68% \u00e0 84% de satisfaction per\u00e7ue par le client en seulement deux mois<\/li>\n<li><strong>Un contexte unique \u2014 <\/strong>restaurant situ\u00e9 \u00e0 l&rsquo;int\u00e9rieur de l&rsquo;H\u00f4pital La Paz, avec des patients et leurs proches comme clients principaux, dans la ligne du programme \u00abExp\u00e9rience du Futur\u00bb<\/li>\n<li><strong>Une mission claire \u2014 <\/strong>devenir le \u00abRESTAURANT LE PLUS HOSPITALIER DU MONDE\u00bb<\/li>\n<li><strong>Changement de mentalit\u00e9 dans l&rsquo;\u00e9quipe \u2014 <\/strong>passer de \u00abservir des hamburgers\u00bb \u00e0 construire une relation humaine avec chaque client<\/li>\n<li><strong>Priorit\u00e9 au climat d&rsquo;\u00e9quipe \u2014 <\/strong>en commen\u00e7ant par l&rsquo;\u00e9quipe de direction, pour, de l\u00e0, impliquer les \u00e9quipiers \u00e0 \u00e9merveiller le client<\/li>\n<\/ul>\n<p>Le programme a certifi\u00e9 aussi bien les directeurs et sous directeurs des restaurants les plus importants que les Consultants Op\u00e9rationnels de McOpCo et la Direction des Op\u00e9rations \u2014 cultivant la culture de l&rsquo;hospitalit\u00e9. Dans un restaurant situ\u00e9 au sein d&rsquo;un h\u00f4pital, le client n&rsquo;est pas un client comme les autres : ce sont des patients, des proches inquiets, des m\u00e9decins. L&rsquo;\u00e9quipe s&rsquo;est donn\u00e9 pour mission de transformer ces minutes de visite en quelque chose de diff\u00e9rent \u2014 et y est parvenue en seulement deux mois.<\/p>\n<p><em>\u201cEn seulement deux mois, nous avons r\u00e9ussi \u00e0 faire passer l&rsquo;amabilit\u00e9 per\u00e7ue par le client de 68% \u00e0 84%. Et ce n&rsquo;est pas seulement une satisfaction personnelle : nous vendons davantage, dans une meilleure ambiance et avec un meilleur accueil.\u201d<\/em><\/p>\n<p>\u2014 Ver\u00f3nica N\u00fa\u00f1ez, G\u00e9rante, McDonald&rsquo;s H\u00f4pital La Paz, Madrid<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le programme a certifi\u00e9 les directeurs et directeurs adjoints des restaurants les plus importants, ainsi que les consultants op\u00e9rationnels de McOpCo et la Direction des op\u00e9rations \u2014 cultivant ainsi une culture de l\u2019hospitalit\u00e9.<\/p>\n","protected":false},"featured_media":0,"menu_order":10,"template":"","categoria-casos-de-exito":[61],"class_list":["post-6202","casos-exito","type-casos-exito","status-publish","hentry","categoria-casos-de-exito-food-retail-hospitality"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>McDonald\u2019s - CapKelenn<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capkelenn.com\/fr\/success-story\/mcdonalds-hospital-la-paz\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"McDonald\u2019s - 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