{"id":6173,"date":"2026-09-08T07:48:22","date_gmt":"2026-09-08T05:48:22","guid":{"rendered":"https:\/\/www.capkelenn.com\/casos-exito\/palacio-de-hierro\/"},"modified":"2026-09-14T22:38:10","modified_gmt":"2026-09-14T20:38:10","slug":"palacio-de-hierro","status":"publish","type":"casos-exito","link":"https:\/\/www.capkelenn.com\/fr\/success-story\/palacio-de-hierro\/","title":{"rendered":"Palacio de Hierro"},"content":{"rendered":"<ul>\n<li><strong>Certification transversale \u2014 <\/strong>Directeurs de Grands Magasins au Mexique, Managers de vente, Chefs de secteurs<\/li>\n<li><strong>+11% de ticket moyen \u2014 <\/strong>hausse directement attribuable au programme<\/li>\n<li><strong>Excellence de service \u2014 <\/strong>pr\u00e9paration sp\u00e9cifique pour le \u00abPalacio de los Palacios\u00bb, le magasin phare de Polanco<\/li>\n<li><strong>C\u00e9r\u00e9monie de remise des dipl\u00f4mes \u2014 <\/strong>certification c\u00e9l\u00e9br\u00e9e formellement, dipl\u00f4mes remis \u00e0 toute l&rsquo;\u00e9quipe<\/li>\n<\/ul>\n<p><em>\u201cNous avons contact\u00e9 CapKelenn suite \u00e0 la lecture du livre Retail Coaching de Benoit Mah\u00e9. Le programme nous a aid\u00e9s \u00e0 pr\u00e9parer toute l&rsquo;\u00e9quipe \u2014 des g\u00e9rants aux chefs de d\u00e9partement \u2014 \u00e0 offrir l&rsquo;excellence de service que repr\u00e9sente le Palacio de los Palacios. Le r\u00e9sultat se voit directement dans le ticket moyen, qui a augment\u00e9 de 11%.\u201d<\/em><\/p>\n<p>\u2014 Enrique Mendoza Delgado, Directeur des Ressources Humaines, Palacio de Hierro<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-6168\" src=\"https:\/\/www.capkelenn.com\/wp-content\/uploads\/2026\/09\/ceremonia-palacio-de-hierro.png\" alt=\"\" width=\"877\" height=\"404\" srcset=\"https:\/\/www.capkelenn.com\/wp-content\/uploads\/2026\/09\/ceremonia-palacio-de-hierro.png 877w, https:\/\/www.capkelenn.com\/wp-content\/uploads\/2026\/09\/ceremonia-palacio-de-hierro-300x138.png 300w, https:\/\/www.capkelenn.com\/wp-content\/uploads\/2026\/09\/ceremonia-palacio-de-hierro-768x354.png 768w\" sizes=\"(max-width: 877px) 100vw, 877px\" \/><\/p>\n<p><em>C\u00e9r\u00e9monie de remise des dipl\u00f4mes, Palacio de Hierro<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Chez Palacio de Hierro, la certification a \u00e9t\u00e9 \u00e9tendue \u00e0 tous les niveaux du magasin embl\u00e9matique de Polanco \u2014 le \u00ab Palais des Palais \u00bb \u2014 : directeurs, directeurs adjoints, responsables du service client et chefs de d\u00e9partement. Le r\u00e9sultat le plus visible : une hausse de 11 % du panier moyen.<\/p>\n","protected":false},"featured_media":0,"menu_order":30,"template":"","categoria-casos-de-exito":[73],"class_list":["post-6173","casos-exito","type-casos-exito","status-publish","hentry","categoria-casos-de-exito-lujo-premium"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Palacio de Hierro - CapKelenn<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capkelenn.com\/fr\/success-story\/palacio-de-hierro\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Palacio de Hierro - CapKelenn\" \/>\n<meta property=\"og:description\" content=\"Chez Palacio de Hierro, la certification a \u00e9t\u00e9 \u00e9tendue \u00e0 tous les niveaux du magasin embl\u00e9matique de Polanco \u2014 le \u00ab Palais des Palais \u00bb \u2014 : directeurs, directeurs adjoints, responsables du service client et chefs de d\u00e9partement. 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