{"id":6170,"date":"2026-09-08T07:48:22","date_gmt":"2026-09-08T05:48:22","guid":{"rendered":"https:\/\/www.capkelenn.com\/casos-exito\/palacio-de-hierro\/"},"modified":"2026-09-08T07:50:44","modified_gmt":"2026-09-08T05:50:44","slug":"palacio-de-hierro","status":"publish","type":"casos-exito","link":"https:\/\/www.capkelenn.com\/en\/case-studies\/palacio-de-hierro\/","title":{"rendered":"Palacio de Hierro"},"content":{"rendered":"<ul>\n<li><strong>Cross-level certification \u2014 <\/strong>department store directors in Mexico, sales managers, section heads<\/li>\n<li><strong>+11% average ticket \u2014 <\/strong>increase directly attributable to the program<\/li>\n<li><strong>Service excellence \u2014 <\/strong>specific preparation for the \u201cPalacio de los Palacios,\u201d the flagship Polanco store<\/li>\n<li><strong>Graduation ceremony \u2014 <\/strong>certification formally celebrated, diplomas awarded to the whole team<\/li>\n<\/ul>\n<p><em>\u201cWe contacted CapKelenn after reading Benoit Mah\u00e9&#8217;s book Retail Coaching. The program helped us prepare the whole team \u2014 from managers to department heads \u2014 to deliver the service excellence that the Palacio de los Palacios represents. The result shows directly in the average ticket, which rose by 11%.\u201d<\/em><\/p>\n<p>\u2014 Enrique Mendoza Delgado, Director of Human Resources, Palacio de Hierro<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-6168\" src=\"https:\/\/www.capkelenn.com\/wp-content\/uploads\/2026\/09\/ceremonia-palacio-de-hierro.png\" alt=\"\" width=\"877\" height=\"404\" srcset=\"https:\/\/www.capkelenn.com\/wp-content\/uploads\/2026\/09\/ceremonia-palacio-de-hierro.png 877w, https:\/\/www.capkelenn.com\/wp-content\/uploads\/2026\/09\/ceremonia-palacio-de-hierro-300x138.png 300w, https:\/\/www.capkelenn.com\/wp-content\/uploads\/2026\/09\/ceremonia-palacio-de-hierro-768x354.png 768w\" sizes=\"(max-width: 877px) 100vw, 877px\" \/><\/p>\n<p><em>Graduation ceremony, Palacio de Hierro<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Palacio de Hierro, the certification was extended to all levels of its flagship store in Polanco \u2014 the \u201cPalace of Palaces\u201d \u2014 including managers, assistant managers, Service Executives, and Department Heads. The most visible result: an 11% increase in average transaction value.<\/p>\n","protected":false},"featured_media":0,"menu_order":30,"template":"","categoria-casos-de-exito":[72],"class_list":["post-6170","casos-exito","type-casos-exito","status-publish","hentry","categoria-casos-de-exito-lujo-premium"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Palacio de Hierro - CapKelenn<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capkelenn.com\/en\/case-studies\/palacio-de-hierro\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Palacio de Hierro - CapKelenn\" \/>\n<meta property=\"og:description\" content=\"At Palacio de Hierro, the certification was extended to all levels of its flagship store in Polanco \u2014 the \u201cPalace of Palaces\u201d \u2014 including managers, assistant managers, Service Executives, and Department Heads. 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