The Retail Coaching Method © applied to training in CapKelenn sales techniques allows sales teams to acquire skills in recognising the typology of customers entering your retail store. As a result, they know how to effectively communicate, both verbally and nonverbally, with the client to connect on an emotional level.
The seller discovers the latent needs of the customer, listens to them and then knows how to correctly offer advice. It becomes more of a personal shopper experience, making customers feel well attended to and that their needs have been fulfilled; a feeling that results in an increase in purchases.
With the CapKelenn training in retail sales techniques, sales teams learn all the steps in making a great sale, as well as how to manage in store stress at times with a very high volume of customers.