OBJECTIVES AND APPROACH

Our clients tell us…

“In the workplace climate surveys, we do not come off very well. We want to improve the work environment. We cannot claim to deliver an excellent customer experience if the employee experience is regular.”

 

This challenge involves an awareness of management and middle managers, and an adapted action plan. We co-develop (if it is not already written) and we train it even in the behavioral details (Retail is detail).

 

24 HOURS

+ INFO

PEDAGOGICAL CONTENT

  • The marks of consideration.
  • The key moments in an employee’s working life (section, welcome, day 30, day 90, year 1, birthdays, difficult times …).
  • Management rituals that favor a positive employee experience.
  • The magic words.

WE WORK IN 14 LANGUAGES

MADRID, LONDON, PARIS, NEW YORK, MEXICO, BRUSSELS, GENEVA, LISBON,
BARCELONA, VANNES, LIMA, MOSCOW, BELGRADE.
WE WORK IN 14 LANGUAGES CAPKELENN'S VISION: BECOME THE WORLD'S LEADER IN RETAIL COACHING BY 2020.

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