OBJECTIVE AND EXPECTED RESULTS

Thanks to our own, innovative and unique method, we equip your executives and managers with the skills of professional coaching to obtain extraordinary results, empowering and unlocking the potential of their teams, thus promoting a cultural change: the Capkelenn Retail Coaching Program© is directed at all levels of the organization, from top management to store managers, area managers, sales and operational directors and merchants.

 

The Program provides an interactive training experience based on the construction and collaboration, in awareness and action, specific to Coaching; hence the fast, visible and lasting results in attitudes and results. This pedagogical path of blended learning develops both hard skills (professionalization of managerial and technical skills in retail sales … business know-how) and soft skills (empathy, listening, rituals, quality of conversations … knowing how to be).

36 HOURS

+ INFO

OUR METHOD

  • The trainings are not successful in Retail, especially if you are looking for a cultural change.
    … unless it is implemented in a progressive and controlled manner.
  • Each person is unique and receives training in his own way.
    … therefore, individual coaching to ensure individual improvement.
  • No one reads Operation Manuals
    … unless they have a very good reason for that.
  • There is a syndrome of the next morning.
    … unless engagements and implementation of tasks are requested.
  • An investment in training must have a direct impact on the income statement
    To achieve unprecedented results, you have to start with simple changes and quick achievements.
  • Good chain managements lead by example.
    … Involvement and monitoring of direct supervisors and organization.

CONTENT

  • KPI
  • Professional Coaching
  • Feedback
  • Retail Games
  • Customer Experience
  • Sales Method
  • Sales Feedback
  • Briefing
  • Important / Urgent
  • Pineapple Philosophy
  • Vision

WHAT YOU CAN GET WITH OUR PROGRAMME

Accompany and
empower employees

Improve
communication

Improve
listening

Gain commitment
from your teams

Develop your
leadership style as a manager-coach

Develop a sales
culture

Learn to work in
“excellence” mode

Motivate your teams and recognize talent

Apply your
new skills to real life situations

Improve quality
in customer service.

WE WORK IN 14 LANGUAGES

MADRID, LONDON, PARIS, NEW YORK, MEXICO, BRUSSELS, GENEVA, LISBON,
BARCELONA, VANNES, LIMA, MOSCOW, BELGRADE.
WE WORK IN 14 LANGUAGES CAPKELENN'S VISION: BECOME THE WORLD'S LEADER IN RETAIL COACHING BY 2020.

HOW CAN WE HELP YOU?

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