OBJECTIVES AND APPROACH

Our clients tell us…

“Many managers don’t know how to say no; they don’t know how to set limits. They are afraid of awkward conversations with their staff. And all the drags come to us at the headquarters! They repeat things over and over again, and they don’t listen to them. They do not know how to handle difficult employees. They do not know how to generate forceful conversations.”

 

Deliver the tools of progressive discipline, to calmly address (and anticipate) any type of situation related to the discipline. It is the art of getting the yellow card on time, if necessary, and knowing how to document it.

 

24 HOURS

+ INFO

PEDAGOGICAL CONTENT

  • Address the most common behavior problems: absenteeism, delays, constant errors. It is even about enforcing non-negotiable sales standards (unsatisfactory customer service), etc.
  • Tools for you to learn to document effectively.
  • Know what to do before firing an employee.
  • How to prevent labor claims.
  • Promote a fair and equitable progressive discipline process.
  • How to establish a system for employees to follow your instructions and execute their work.

WE WORK IN 14 LANGUAGES

MADRID, LONDON, PARIS, NEW YORK, MEXICO, BRUSSELS, GENEVA, LISBON,
BARCELONA, VANNES, LIMA, MOSCOW, BELGRADE.
WE WORK IN 14 LANGUAGES CAPKELENN'S VISION: BECOME THE WORLD'S LEADER IN RETAIL COACHING BY 2020.

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