OBJECTIVES AND APPROACH
Our clients tell us…
“Many managers don’t know how to say no; they don’t know how to set limits. They are afraid of awkward conversations with their staff. And all the drags come to us at the headquarters! They repeat things over and over again, and they don’t listen to them. They do not know how to handle difficult employees. They do not know how to generate forceful conversations.”
Deliver the tools of progressive discipline, to calmly address (and anticipate) any type of situation related to the discipline. It is the art of getting the yellow card on time, if necessary, and knowing how to document it.