OBJECTIVES AND APPROACH

Our clients tell us…

“In Retail, we talk about KPIs all day and sometimes ask ourselves if all managers and employees really master the exact meaning of KPIs (traffic, conversion rate, Average Ticket, UPT …). Some managers seem illiterate of the numbers; other people seem self-conscious; “I am of letters!”

 

Bringing KPIs naturally and entertaining to Retail professionals.

“What is not measured cannot grow; and what is measured, in fact, grows.” Convincing and involving by putting the collective focus on a KPI, convincingly (and not insistently).

 

24 HOURS

+ INFO

PEDAGOGICAL CONTENT

  • The extraordinary growth model of the sale.
  • The lever effect of the KPI.
  • The arithmetic calculation of each Retail KPI: Conversion Rate, Average Ticket, UPT.
  • Train the calculation and verbalization of the KPIs thanks to the NLP (Neuro Linguistic Programming).
  • Calculation of productivity reserves with KPIs.
  • Moving from awareness of growth potential to taking action.
  • Optional- Advanced KPI, bottom of the Income Statement (Effort rent rate, Effort rate, Sale per M2, Margin, GMROI …)

WE WORK IN 14 LANGUAGES

MADRID, LONDON, PARIS, NEW YORK, MEXICO, BRUSSELS, GENEVA, LISBON,
BARCELONA, VANNES, LIMA, MOSCOW, BELGRADE.
WE WORK IN 14 LANGUAGES CAPKELENN'S VISION: BECOME THE WORLD'S LEADER IN RETAIL COACHING BY 2020.

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