OBJECTIVES AND APPROACH

Our clients tell us…

“Managers, when they have something to say to a collaborator, either feel intimidated, and do not say it, or they drop it without judgment, sometimes doing more harm. They must learn to give feedback naturally and effectively.”

 

Feedback is one of the 3 essential linguistic acts of professional coaching. This course shares the rules for giving feedback that improves behaviors and performance.

 

24 HOURS

+ INFO

PEDAGOGICAL CONTENT

  • Based on real cases, from the most everyday to difficult cases, with role plays, with the use of real videos from stores, we work in the context of feedback, the linguistic dimension, opening towards effective communication based on professional coaching and NLP.

WE WORK IN 14 LANGUAGES

MADRID, LONDON, PARIS, NEW YORK, MEXICO, BRUSSELS, GENEVA, LISBON,
BARCELONA, VANNES, LIMA, MOSCOW, BELGRADE.
WE WORK IN 14 LANGUAGES CAPKELENN'S VISION: BECOME THE WORLD'S LEADER IN RETAIL COACHING BY 2020.

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