OBJECTIVES AND APPROACH

Our clients tell us…

“Today any new employee goes to work on day 1; without formal training, without knowing the company. We want to offer a welcome, a more professional On-boarding.”

 

1) We co-develop the ideal Employee Experience.
2) We define welcome standards to generate positive impact. There are no 2 occasions to make a good first impression.
3) The course tends to decrease the unwanted turnover rate to 1 year, a drag on many retail and hospitality chains.

 

24 HOURS

+ INFO

PEDAGOGICAL CONTEN

  • We co-develop reception and accompaniment systems, with training plans and ritualized coaching sessions for all new employees.
  • We train with operational welcome rituals, coaching for the first few weeks, attention to detail.
  • Commitments to reduce the unwanted turnover rate at 1 year.

WE WORK IN 14 LANGUAGES

MADRID, LONDON, PARIS, NEW YORK, MEXICO, BRUSSELS, GENEVA, LISBON,
BARCELONA, VANNES, LIMA, MOSCOW, BELGRADE.
WE WORK IN 14 LANGUAGES CAPKELENN'S VISION: BECOME THE WORLD'S LEADER IN RETAIL COACHING BY 2020.

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