OBJECTIVES AND APPROACH

Our clients tell us…

“Coordination between departments is highly improvable. Any project generates quarrels, the blame is placed on the departments. We believe that to become high-performance teams it is necessary to polish and optimize the coordination of actions: between marketing and stores, between HR and area managers, etc …”

 

Understand the 4 stages of coordinating actions, the linguistic acts associated with each stage, the cost of not knowing how to master it, and training coordinated projects.

 

24 HOURS

+ INFO

PEDAGOGICAL CONTENT

  • The team as a conversational network.
  • The context of the conversations.
  • Commitments and their influence on tasks and relationships.
  • Ask and Offer.
  • The cycle of coordination of actions.
  • Problems in coordinating actions.
  • The cost of breaking the engagement.
  • The claim and the recommitment.
  • The role of emotionality in the performance of individuals and teams.
  • The emotionality of trust in work teams.
  • The commitment/trust link.

WE WORK IN 14 LANGUGAES

MADRID, LONDON, PARIS, NEW YORK, MEXICO, BRUSSELS, GENEVA, LISBON,
BARCELONA, VANNES, LIMA, MOSCOW, BELGRADE.
WE WORK IN 14 LANGUAGES CAPKELENN'S VISION: BECOME THE WORLD'S LEADER IN RETAIL COACHING BY 2020.

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