OBJECTIVES AND APPROACH

Our clients tell us…

“Conflicts with employees, or between managers, undermine the company’s climate. Some conflicts have dragged on for years.”

 

1)Acquire a methodology to resolve conflict situations.
2)Prepare a conversation to re-establish a damaged relationship.
3)Management of emotions.

24 HOURS

+ INFO

PEDAGOGICAL CONTENT

  • The factors that predispose to conflict.
  • Assertiveness as a style of communication.
  • Intergroup conflicts: sides.
  • Conflict mediation.
  • Establish an alliance.

WE WORK IN 14 LANGUAGES

MADRID, LONDON, PARIS, NEW YORK, MEXICO, BRUSSELS, GENEVA, LISBON,
BARCELONA, VANNES, LIMA, MOSCOW, BELGRADE.
WE WORK IN 14 LANGUAGES CAPKELENN'S VISION: BECOME THE WORLD'S LEADER IN RETAIL COACHING BY 2020.

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