100% live training by Video Call or Face-to-face (synchronous)
Digital sale in Retail
Sell with Whatsapp: 10 initiatives to sell and generate loyalty
Sales Method: the powerful sales techniques of the 8 C’s
Customer Experience & Customer Service
Social selling and Digital Sale
Mystery Shopper, NPS and Non-Negotiable Standards
Sell with NPL and Neuro Sale
How to give sales feedback
Short video: to communicate and sell better
LinkedIn: to attract and care for clients
The Phygital in store
Storytelling to sell better
KPI’s management to sell more
Written communication in the sale
Powerful questions in the sale
Closing: how to fire up your conversion rate
Additional sale: fire up the APT with method and style
Intercultural sale in luxury
30-minute to 2-hour e-learning pills (asynchronous)
Digital sale in stores
The omnichannel shopping experience and the NPS
Non-negotiable standards in stores
Dance with the client in 8 steps
The 8C’s of an excellent sale
Fire up each selling KPI with a selling method/p>
Apple, Nespresso and Starbucks Customer Experience: how do they do it?
OUR CLIENTS TELL US
Our sellers do not know how to sell, they have not understood that times have changed. We are very concerned that our sellers do not know how to sell with a camera and are very reluctant to adapt.
Can you imagine, in these next few weeks, having vendors who adopt a sales method and give a real change of mindset, corroborated with renewed commercial skills to sell better and more in the new environment?
We have more than 30 sales programs, taught by professional coaches. And we combine them to create training solutions 100% adapted to the challenges of each company, live online, in person or asynchronous elearning.. And the participants will appreciate it.
Entrenamos un “dependiente”, vendedor o comercial a convertirse en Vendedor Conectado, Vendedor Digital; un vendedor del siglo XXI con inteligencia emocional, para conseguir mejor tasa de conversión, ticket medio y fidelización.
CONFERENCIAS – WEBINARS
Para convenciones y seminarios, virtuales o presenciales, impactamos con conferencias motivacionales.
Hemos impartido más de 10.000 horas de coaching ejecutivo a CEO’s, directivos y managers de Retail en 14 países. Acompáñanos al consejo de administración y el comité de dirección en su estrategia.
CapKelenn Sales Method
The post-covid-19 crisis makes the sales function more relevant than ever. Society and the customer, we, have changed. Despite the security measures, the masks and gels, the traffic will decrease and the time spent in stores, too. Still, the customer expects a higher relational quality; a reunion with his shops, with emotional intelligence. You need a CONNECTED-SELLER; emotionally connected to his client, connected to CRM, capable of selling through digital media, even before and after a visit to the store, by video call, by WhatsApp, on Facebook.
CapKelenn is the sales training partner of the best European retailers in the world , in the sectors of fashion, decoration, footwear, jewelry, kitchens, furniture, etc …
We also train thousands of family businesses, each with its specificities. We continually enrich ourselves with the best. Cuidamos la esencia de la venta y actualizamos con innovaciones. We take care of the essence of the sale and update with innovations. CapKelenn applies its 8C selling method, sometimes condensed to 5C, with one purpose: to professionalize salespeople and commercials, training their sales skills and abilities. Each participant in the training can become a SELLER-COACH. A seller-coach is the modern figure, very current, who in the 20th century was called the “assistant”. The Seller-Coach is 50% psychologist and 50% coach :50% psychologist to connect, truly and sincerely know their clients, their preferences, their likes, even latent; 50% Coach to create a new, better reality with his client, a fabulous and unforgettable shopping experience … with conversion rates and medium-high ticket, always, and strong loyalty.
CapKelenn offers its prestigious sale certifications of 24 hours, and also courses from 4 to 16 hours, online or face-to-face, but always based on real training, with practices, role play, recordings, feedback. We provide sales training and coaching just like a football coach trains direct serves. The salesperson feels powerful, with high self-esteem, and ready to shoot their sales KPIs.
A well-known chain with 70 commercials in Spain increased its sales by 228% in a whole yearafter having certified their sellers to the CapKelenn sales method in the previous autumn (the reference is delivered on request).
WE WORK IN 14 LANGUAGES
BARCELONA, VANNES, LIMA, MOSCOW, BELGRADE.