Capkelenn customer care training

Customer care training for a point of sale focuses on the relationship between the seller and the customer and how to ensure that clients are satisfied, through good communication.

The choice of words, gestures and posture of a seller are all key to the relationship with the client, which is why the work of the coaching staff looks to improve the ability of the seller to convey emotions, such as motivation and enthusiasm in their work

Our customer care training uses a unique and innovative method of retail coaching that not only surprises the client, but makes them very loyal towards it.a.

ur customer care training uses a unique and innovative method

Objectives of customer care training

The choice of words, gestures and posture of a seller are all key to the relationship with the client

Thanks to the customer care training, the retail team is aware of the key elements of their relationship with the client and comprehend this for a 100% satisfactory experience.

Sellers learn how to communicate with the buyer and acquire the most effective techniques for an excellent sale. This not only results in an increase in profits, but also retains customers to they return to make future purchases.

The customer care training for the retail point of sale that’s offered by Capkelenn uses coaching with PNL.

Who is customer care training intended for?

Customer care training is intended for owners, top/middle management, senior management, department managers, area managers, supervisors, directors, and consultants of:

– Stores

– Franchises and franchisees

– Large distribution companies

– Manufacturers and distributors of FMCG

– Independent Shops

– Chambers of commerce and associations of merchants

Customer care training methodology

The coaches at Capkelenn are certified professionals

– Format: Classroom, X hours spread over X sessions
– Languages: Spanish, English or French
– Certification: Relationship Expert

The coaches at Capkelenn are certified professionals with extensive experience in customer service. In their sessions, they make use of different tools to transmit knowledge in the best possible way, including role plays, exercises and questionnaires, etc., all using comprehensive monitoring, individual executive coaching, teams and with PNL techniques.




Three years after the Retail Coaching program, we continue to see its impact.

Ver Mas

It’s a daily challenge to motivate the staff at airport restaurants: Burger King, Starbucks, Lizarrán…. Three years after the Retail Coaching program with CapKelenn, we continue to see the impact and the mark it has left on working methods and motivation.

Fernando Calpe
Director SSP Airport

I hope CapKelenn can be very successful, its vision is admirable.

Ver Mas

I recognise its vision and it is something that I admire and support. I wish great success to Capkelenn to create a world which people want to belong in.

Robert Dilts
World leader in the development of PNL

The ‘outdoor’ that we did in our company exceeded all of our expectations.

Ver Mas

Thanks to the extraordinary organisation of the event and to the unparalleled capacity of motivation of the Capkelenn team, the Outdoor that we organised for our company had a result that surpassed the expectations of the entire group.

Pedro Jiménez
Country Manager

Our 350 participants were delighted with the conference

Ver Mas

The feedback received from our 350 participants showed an excellent level of satisfaction.

Patricia Mena
General Director, Colombia

Thanks to this conference, I overcame my fear of leading.

Ver Mas

I developed an absurd fear to lead. I have spent 10 years with the opportunity and never dared to lead. After today’s conference, the first thing I will do, is to lead.

Auroa Jiménez
Accounts Supervisor

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