{"id":6176,"date":"2026-09-08T07:48:22","date_gmt":"2026-09-08T05:48:22","guid":{"rendered":"https:\/\/www.capkelenn.com\/casos-exito\/palacio-de-hierro\/"},"modified":"2026-09-08T07:53:39","modified_gmt":"2026-09-08T05:53:39","slug":"palacio-de-hierro","status":"publish","type":"casos-exito","link":"https:\/\/www.capkelenn.com\/de\/fallstudien\/palacio-de-hierro\/","title":{"rendered":"Palacio de Hierro"},"content":{"rendered":"<ul>\n<li><strong>Zertifizierung auf allen Ebenen \u2014 <\/strong>Warenhausleiter in Mexiko, Verkaufsleiter, Abteilungsleiter<\/li>\n<li><strong>+11% Durchschnittsbon \u2014 <\/strong>Steigerung, die direkt auf das Programm zur\u00fcckzuf\u00fchren ist<\/li>\n<li><strong>Serviceexzellenz \u2014 <\/strong>gezielte Vorbereitung auf den \u201ePalacio de los Palacios\u201c, das Flagship-Gesch\u00e4ft in Polanco<\/li>\n<li><strong>Abschlussfeier \u2014 <\/strong>Zertifizierung feierlich begangen, Diplome an das gesamte Team \u00fcberreicht<\/li>\n<\/ul>\n<p><em>\u201eWir haben CapKelenn kontaktiert, nachdem wir das Buch Retail Coaching von Benoit Mah\u00e9 gelesen hatten. <\/em><em>Das Programm half uns, das gesamte Team \u2014 von den Filialleitern bis zu den Abteilungsleitern \u2014 auf die Serviceexzellenz vorzubereiten, f\u00fcr die der Palacio de los Palacios steht. <\/em><em>Das Ergebnis zeigt sich direkt im Durchschnittsbon, der um 11% gestiegen ist.\u201c<\/em><\/p>\n<p>\u2014 Enrique Mendoza Delgado, Personalleiter, Palacio de Hierro<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-6168\" src=\"https:\/\/www.capkelenn.com\/wp-content\/uploads\/2026\/09\/ceremonia-palacio-de-hierro.png\" alt=\"\" width=\"877\" height=\"404\" srcset=\"https:\/\/www.capkelenn.com\/wp-content\/uploads\/2026\/09\/ceremonia-palacio-de-hierro.png 877w, https:\/\/www.capkelenn.com\/wp-content\/uploads\/2026\/09\/ceremonia-palacio-de-hierro-300x138.png 300w, https:\/\/www.capkelenn.com\/wp-content\/uploads\/2026\/09\/ceremonia-palacio-de-hierro-768x354.png 768w\" sizes=\"(max-width: 877px) 100vw, 877px\" \/><\/p>\n<p><em>Abschlussfeier, Palacio de Hierro<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Bei Palacio de Hierro wurde die Zertifizierung auf alle Ebenen des Flagship-Stores in Polanco \u2013 den \u201ePalast der Pal\u00e4ste\u201c \u2013 ausgeweitet: Filialleiter, stellvertretende Filialleiter, Serviceverantwortliche und Abteilungsleiter. Das sichtbarste Ergebnis: ein Anstieg des durchschnittlichen Warenkorbwerts um 11 %.<\/p>\n","protected":false},"featured_media":0,"menu_order":30,"template":"","categoria-casos-de-exito":[74],"class_list":["post-6176","casos-exito","type-casos-exito","status-publish","hentry","categoria-casos-de-exito-lujo-premium"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Palacio de Hierro - CapKelenn<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capkelenn.com\/de\/fallstudien\/palacio-de-hierro\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Palacio de Hierro - CapKelenn\" \/>\n<meta property=\"og:description\" content=\"Bei Palacio de Hierro wurde die Zertifizierung auf alle Ebenen des Flagship-Stores in Polanco \u2013 den \u201ePalast der Pal\u00e4ste\u201c \u2013 ausgeweitet: Filialleiter, stellvertretende Filialleiter, Serviceverantwortliche und Abteilungsleiter. Das sichtbarste Ergebnis: ein Anstieg des durchschnittlichen Warenkorbwerts um 11 %.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capkelenn.com\/de\/fallstudien\/palacio-de-hierro\/\" \/>\n<meta property=\"og:site_name\" content=\"CapKelenn\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-08T05:53:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capkelenn.com\/wp-content\/uploads\/2026\/09\/ceremonia-palacio-de-hierro.png\" \/>\n\t<meta property=\"og:image:width\" content=\"877\" \/>\n\t<meta property=\"og:image:height\" content=\"404\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data1\" content=\"1\u00a0Minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.capkelenn.com\\\/de\\\/fallstudien\\\/palacio-de-hierro\\\/\",\"url\":\"https:\\\/\\\/www.capkelenn.com\\\/de\\\/fallstudien\\\/palacio-de-hierro\\\/\",\"name\":\"Palacio de Hierro - CapKelenn\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.capkelenn.com\\\/de\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.capkelenn.com\\\/de\\\/fallstudien\\\/palacio-de-hierro\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.capkelenn.com\\\/de\\\/fallstudien\\\/palacio-de-hierro\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.capkelenn.com\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/ceremonia-palacio-de-hierro.png\",\"datePublished\":\"2026-09-08T05:48:22+00:00\",\"dateModified\":\"2026-09-08T05:53:39+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.capkelenn.com\\\/de\\\/fallstudien\\\/palacio-de-hierro\\\/#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.capkelenn.com\\\/de\\\/fallstudien\\\/palacio-de-hierro\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/www.capkelenn.com\\\/de\\\/fallstudien\\\/palacio-de-hierro\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.capkelenn.com\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/ceremonia-palacio-de-hierro.png\",\"contentUrl\":\"https:\\\/\\\/www.capkelenn.com\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/ceremonia-palacio-de-hierro.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.capkelenn.com\\\/de\\\/fallstudien\\\/palacio-de-hierro\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\\\/\\\/www.capkelenn.com\\\/de\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Casos de \u00e9xito\",\"item\":\"https:\\\/\\\/www.capkelenn.com\\\/de\\\/fallstudien\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Palacio de Hierro\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.capkelenn.com\\\/de\\\/#website\",\"url\":\"https:\\\/\\\/www.capkelenn.com\\\/de\\\/\",\"name\":\"CapKelenn\",\"description\":\"Pionerios en Sales Coaching y creadores de Retail Coaching\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.capkelenn.com\\\/de\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.capkelenn.com\\\/de\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.capkelenn.com\\\/de\\\/#organization\",\"name\":\"CapKelenn\",\"url\":\"https:\\\/\\\/www.capkelenn.com\\\/de\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/www.capkelenn.com\\\/de\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.capkelenn.com\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/capkelenn.jpg\",\"contentUrl\":\"https:\\\/\\\/www.capkelenn.com\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/capkelenn.jpg\",\"width\":1200,\"height\":800,\"caption\":\"CapKelenn\"},\"image\":{\"@id\":\"https:\\\/\\\/www.capkelenn.com\\\/de\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/es.linkedin.com\\\/company\\\/capkelenn\",\"https:\\\/\\\/www.youtube.com\\\/c\\\/CapKelennRetailCoaching\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Palacio de Hierro - CapKelenn","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.capkelenn.com\/de\/fallstudien\/palacio-de-hierro\/","og_locale":"de_DE","og_type":"article","og_title":"Palacio de Hierro - CapKelenn","og_description":"Bei Palacio de Hierro wurde die Zertifizierung auf alle Ebenen des Flagship-Stores in Polanco \u2013 den \u201ePalast der Pal\u00e4ste\u201c \u2013 ausgeweitet: Filialleiter, stellvertretende Filialleiter, Serviceverantwortliche und Abteilungsleiter. Das sichtbarste Ergebnis: ein Anstieg des durchschnittlichen Warenkorbwerts um 11 %.","og_url":"https:\/\/www.capkelenn.com\/de\/fallstudien\/palacio-de-hierro\/","og_site_name":"CapKelenn","article_modified_time":"2026-09-08T05:53:39+00:00","og_image":[{"width":877,"height":404,"url":"https:\/\/www.capkelenn.com\/wp-content\/uploads\/2026\/09\/ceremonia-palacio-de-hierro.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Gesch\u00e4tzte Lesezeit":"1\u00a0Minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.capkelenn.com\/de\/fallstudien\/palacio-de-hierro\/","url":"https:\/\/www.capkelenn.com\/de\/fallstudien\/palacio-de-hierro\/","name":"Palacio de Hierro - CapKelenn","isPartOf":{"@id":"https:\/\/www.capkelenn.com\/de\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.capkelenn.com\/de\/fallstudien\/palacio-de-hierro\/#primaryimage"},"image":{"@id":"https:\/\/www.capkelenn.com\/de\/fallstudien\/palacio-de-hierro\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capkelenn.com\/wp-content\/uploads\/2026\/09\/ceremonia-palacio-de-hierro.png","datePublished":"2026-09-08T05:48:22+00:00","dateModified":"2026-09-08T05:53:39+00:00","breadcrumb":{"@id":"https:\/\/www.capkelenn.com\/de\/fallstudien\/palacio-de-hierro\/#breadcrumb"},"inLanguage":"de","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.capkelenn.com\/de\/fallstudien\/palacio-de-hierro\/"]}]},{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/www.capkelenn.com\/de\/fallstudien\/palacio-de-hierro\/#primaryimage","url":"https:\/\/www.capkelenn.com\/wp-content\/uploads\/2026\/09\/ceremonia-palacio-de-hierro.png","contentUrl":"https:\/\/www.capkelenn.com\/wp-content\/uploads\/2026\/09\/ceremonia-palacio-de-hierro.png"},{"@type":"BreadcrumbList","@id":"https:\/\/www.capkelenn.com\/de\/fallstudien\/palacio-de-hierro\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/www.capkelenn.com\/de\/"},{"@type":"ListItem","position":2,"name":"Casos de \u00e9xito","item":"https:\/\/www.capkelenn.com\/de\/fallstudien\/"},{"@type":"ListItem","position":3,"name":"Palacio de Hierro"}]},{"@type":"WebSite","@id":"https:\/\/www.capkelenn.com\/de\/#website","url":"https:\/\/www.capkelenn.com\/de\/","name":"CapKelenn","description":"Pionerios en Sales Coaching y creadores de Retail Coaching","publisher":{"@id":"https:\/\/www.capkelenn.com\/de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.capkelenn.com\/de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de"},{"@type":"Organization","@id":"https:\/\/www.capkelenn.com\/de\/#organization","name":"CapKelenn","url":"https:\/\/www.capkelenn.com\/de\/","logo":{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/www.capkelenn.com\/de\/#\/schema\/logo\/image\/","url":"https:\/\/www.capkelenn.com\/wp-content\/uploads\/2026\/05\/capkelenn.jpg","contentUrl":"https:\/\/www.capkelenn.com\/wp-content\/uploads\/2026\/05\/capkelenn.jpg","width":1200,"height":800,"caption":"CapKelenn"},"image":{"@id":"https:\/\/www.capkelenn.com\/de\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/es.linkedin.com\/company\/capkelenn","https:\/\/www.youtube.com\/c\/CapKelennRetailCoaching"]}]}},"_links":{"self":[{"href":"https:\/\/www.capkelenn.com\/de\/wp-json\/wp\/v2\/casos-exito\/6176","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.capkelenn.com\/de\/wp-json\/wp\/v2\/casos-exito"}],"about":[{"href":"https:\/\/www.capkelenn.com\/de\/wp-json\/wp\/v2\/types\/casos-exito"}],"wp:attachment":[{"href":"https:\/\/www.capkelenn.com\/de\/wp-json\/wp\/v2\/media?parent=6176"}],"wp:term":[{"taxonomy":"categoria-casos-de-exito","embeddable":true,"href":"https:\/\/www.capkelenn.com\/de\/wp-json\/wp\/v2\/categoria-casos-de-exito?post=6176"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}